Mission - Vision
The reliable and efficient provision of the universal service as well as other value added innovative services by capitalizing on the postal network and infrastructure for serving the customers-citizens.
To be the first choice in connecting people and businesses.
1. Establish sustainable revenue sources through:
The introduction of new services
The provision of Citizen Service Center services
Promotion of new and current services through the upgrade of the Commercial and Marketing Section
2. Improve the quality of the services offered:
Utilization of modern technology to speed up the service as well to ensure the efficient usage of the available resources:
Upgrade of the equipment used
Upgrade of the postal infrastructure and improve the customer experience at the Post Offices.
Expand and upgrade the Parcel24 service.
3. Human Capital:
Implementation of a diverse and comprehensive training program with in house resources.
Cooperation with foreign vocational training centers.
Improve the two-way communication channels between the Management and the staff.
Encourage the “participative culture” through the establishment of internal social network, newsletter to express ideas and submit proposals for improvement.
An incentive scheme for productivity increase is under consideration.
© 2013 - 2018 Republic of Cyprus,
Ministry of Transport, Communications and Works